Speaker:  Mr. Shankar Agarwal, Joint Secretary, Department of Information Technology, Ministry of Communications and IT, Government of India

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This session includes a presentation and discussions on the National e-Governance Plan (NeGP) of Government of India. NeGP is a strategic and ambitious multi-year, nation-wide program to transform the country from a government-centric to a citizen-centric paradigm in service provision; to treat citizens as clients rather than beneficiaries of government services; and to empower the citizens to demand and receive convenient, cost effective and transparent services from government. NeGP is a roughly USD 5.5 billion, country-wide program to provide e-Government services to the common man in his locality, and to ensure efficiency, transparency & reliability of those services at affordable costs. NeGP encompasses 25 defined Mission Mode Projects (MMPs), additional state-specific MMPs to be identified by state governments and supporting program-level component activities. At the state level, key information infrastructure components are already under implementation and include – the State Wide Area Networks, State Data Centers and Citizen Service Centers. 

The MMPs aim to transform the provision of services in a specified sector or level of government (state, municipality, district, village) to meet service level agreements (SLAs) representing country-wide standards of transparency, efficiency, accessibility and reliability of public service delivery.  MMPs will have a large geographic and functional scope and will be supported by policy and institutional reforms; culture changes; process improvements; capacity building; technology investments and system development etc.  NeGP is expected to be one the largest public administration reform programs in the next decade or so.